SUPPORT CENTRE

How Can We Help You?

Get support, ask questions, submit feedback, report an issue or contact our team through one simple Support Centre.

Get Support

Choose the option that best matches what you need  we’ll route your request to the right team.

General Enquiry

Ask a general question about our products or services.

Product Support

Get help with an existing product or account.

Feedback

Share your experience and help us improve.

Complaint

Raise a concern and we’ll make it right.

Report
Suspicious Behaviour

Flag suspicious activity for our security team.

Report
Unauthorized Transaction

Report a transaction you don’t recognise.

Application
Support

Get help completing or tracking an application.

Talk to
an Agent

Chat with our support team in real time.

Send Us a Message

Fill in the form and our team will get back to you as soon as possible. Prefer to talk? Reach us directly using the details below.

PHONE

+675 323 4500

EMAIL
HOURS

Mon–Fri, 8:00 AM–5:00 PM

Send Us a Message

Fill in the form and our team will get back to you as soon as possible. Prefer to talk? Reach us directly using the details below.

PHONE
EMAIL
HOURS
Mon–Fri, 8:00 AM–5:00 PM

Frequently Asked Questions

Quick answers to the questions we hear most. Can’t find what you need? Send us a message above.

You can apply online or at any Moni Plus branch. Bring a valid ID and proof of income, and our team will guide you through the rest of the application.

Interest rates vary depending on the product, loan amount, term, customer circumstances or nature of business. Please use the relevant calculator for an estimate or contact Moni Plus for the rate applicable to your application.

Approval times vary depending on the product and whether all required information and supporting documents have been supplied. Once we receive a complete application, our team will assess it and contact you regarding the outcome or any additional requirements.

Online application tracking is not yet available. In the meantime, please contact the Moni Plus branch or team handling your application and provide your name and application details.

Please use the Report Suspicious Behaviour or Report Unauthorized Transaction form on our Help page. Your report will be sent directly to our complaints team for review.

Talk To Us About Your Financial Needs

Talk to an agent

Start a conversation with our support team and we’ll reply shortly.

Application Support

Get help with an application you have submitted or started.

Report Unauthorized Transaction

Report a transaction you did not authorise so we can act quickly.

Report Suspicious Behaviour

Report suspicious activity to our security team in confidence.

Complaint

Let us know what went wrong and we’ll work to make it right.

Feedback

We’d love to hear your thoughts on our products and service.

Product Support

Tell us which product or account you need help with.

General Enquiry

Send us your question and our team will get back to you as soon as possible.